ABOUT

Founded by a pair of interior enthusiast from the lion city,                                aims to create an one-stop lighting boutique by consolidating intriguing pieces of lightings. Its curated collection is the brain child of the globetrotting stewardess co-founder, drawing inspirations from the world and bringing them closer to home for the likeminded.

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© 2019 SHIOK LIGHTING

FAQS

Competitive  prices

SHIOK LIGHTING seek to offer the most valuable prices for our customers. Standard of living is high enough in Singapore and we understand your needs. We know you are looking for the most stylish pieces at an affordable prices.  Don't fret! We will not hurt your wallet, but at the same time help you create your ideal home. 

Ready  stocks

YES, that is true! SHIOK LIGHTING have ready stocks for all our lamps. We understand that customers are extremely excited to get their renovation done asap and may not have the time to wait for pre-orders. There are too many uncertainties with pre-orders, eg shipping delay, wrong item... Fret not! You will not face such troublesome issues with ready stocks. While stocks last.

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FREE SHIPPING

SHIOK LIGHTING currently ships to any street address in Singapore, excluding restricted areas e.g. Pulau Ubin or Tuas.SHIOK LIGHTING reserve the right to cancel the delivery.

Shipping Rates & Policy

  • Enjoy FREE delivery service above $300. Only applicable for orders in Singapore.

  • For orders below $300, self-collection at our showroom is free of charge. Strictly by appointment only.

  • Delivery services for orders below $300 are available with a delivery charge of $20.

  • Earliest delivery can be arranged within 3 working days upon order confirmation.

  • Same day delivery are available at $50 per trip. Orders must be made before 12pm and delivery will commerce by 10pm. Same day deliveries are not available on weekends and public holidays. 

  • When estimating shipping period, it is advisable to take the longest estimated arrival and use that to calculate shipping duration for your order. 

  • In the rare occurrence of a wrong item being delivered, please contact our customer service team within 7 days and they will send a replacement. 

  • Delivery cost are non negotiable. 

Delivery Arrangements 

  • For delivery service, we will be making arrangements with you in advance.

  • For self-collection, kindly arrange a time for collection at SHIOK LIGHTING's showroom.

  • For any changes/enquiries regarding your confirmed delivery schedule pertaining to this order, kindly do so at least 2 working days in advance so that we can make the necessary arrangements, else there will be a $50 charge for any last minute changes.

  • Should the first scheduled delivery attempt fail, the second attempt will be a $50 charge.

Free  led bulbs

We offer free LED bulb for every lamp purchased from SHIOK LIGHTING . LED bulbs cost more as they save more electricity(good for environmentally conscience lads and money savers) and produce less heat(perfect for hot weather like Singapore).

With such awesome deal, you can light up your lamp almost immediately and enjoy it's beauty without hassle. Bulbs may comes in different tones and it is non-exchangeable. There is no warranty for free bulbs.

warranty

  • All lightings are covered under 12 months offsite-warranty (excluding free bulbs). 

  • Functionality defects are covered under 12-months limited warranty (excluding wear-and-tear components and accessories). Items must be returned within 12 months to our shop should there be a functionality defect. 

  • One-to-one exchange will be provided for defective items in approximately 14 working days, subjected to replacement availability.

  • Full refund in the product cost will only be applicable in the event one-to-one exchange is unavailable. 

  • In the unlikely event that purchased product is not working within the warranty period, please email SHIOK LIGHTING as soon as possible. One-for-one exchange is only available if item is beyond repair. A transportation charge of $30 per trip is applicable for on-site return or exchange (excluding installation), otherwise self-collection is available at no charge.

  • Warranty Policy does not apply to items indicated "Sale”, “Display Item”, “Customized Order”, as well as damaged items resulting from misuse, abuse, normal wear & tear and incorrect self-assembly, and products damaged after delivery is made.

  • SHIOK LIGHTING reserve the final right to decide on any refunds or exchange request.

Return  &  Exchange   policy

  • All sales are final. Exchanges shall only be applicable for manufacturer defects. Manufacterer defects must be reported within 72 hours upon delivery or before installation, whichever is sooner. Items must be returned to SHIOK LIGHTING physically in unused condition with original packaging.  Full refund shall only be applicable in the event that one-to-one exchange is unavailable. 

  • Sample and sales clearance pieces sold are non-refundable and non-exchangable in any circumstances. 

  • SHIOK LIGHTING reserve the final right to decide on any refunds or exchange request.

  • One-to-one exchange will be provided for defective items in approximately 14 working days, subjected to replacement availability.

  • Return and Exchange Policy does not apply to items indicated “Sale”, “Display Item”, “Customized Order”, as well as damaged items resulting from misuse, abuse, normal wear & tear and incorrect self-assembly, and products damaged after delivery is made.

  • Shipping costs are non ­refundable. If you receive a refund, the cost of return shipping will be deducted from the amount that we will refund you. 

  • SHIOK LIGHTING reserve the final right to decide on any refunds or exchange request. 

  • Seller's obligation to supply item(s) ordered is subject to availability of such item(s); refund will be given only to non-available items(s).